GENERAL REFUND TERMS
Our refund policy for goods lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
EXCURSION REFUND TERMS
In case we need to cancel the trip, you will be given a full refund.
In case the trip is cancelled due to weather conditions or something out of our control, a full refund minus transaction and/or credit card fees will be issued.
In case the customer cancels the trip and we have booked a minimum required number of people for the trip to take place, a full refund minus transaction and/or credit card fees will be issued. Otherwise, no refund will be offered.
In case customer does not show up for the trip, no refund will be issued.
ACCOMMODATION REFUND TERMS
Accommodation booking refunds are possible up to 30 days prior to check-in day. In exceptional circumstances, and at our sole discretion, we may offer a refund after that period, we will issue a partial or full refund for the days we manage to re-book.
PARTIAL REFUNDS – NON REFUNDABLE
There are certain situations where only partial refunds are granted:
- Transaction and credit card fees are not refundable.
- Accommodation deposit payment, unless otherwise stated, is non-refundable unless the dates are successfully re-booked with other guests.
PROCESSING REFUNDS
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days, depending on the bank, usually much faster.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
This refunds policy is part of terms and conditions for using BolCroatia.com website and services, along with the Privacy Policy.